Overview
Thompson Defense is a 5-attorney criminal defense firm in Denver, Colorado, specializing in DUI/DWI defense, drug crimes, and felony charges. The firm has built a reputation for aggressive representation and favorable outcomes in Colorado courts.
Criminal defense cases are uniquely time-sensitive. DUI arrests happen primarily between 10 PM and 3 AM on weekends. Defendants and their families call immediately after arrest, often from jail. Before ClaireAI, Thompson Defense was losing these urgent leads to competitors who happened to answer first.
The Challenge
DUI cases have an extremely narrow intake window. When someone is arrested for DUI, their family starts calling attorneys within hours. The first firm to answer, provide reassurance, and schedule a consultation typically wins the case. By Monday morning, the decision has usually been made.
Thompson Defense was missing 60% of weekend calls. Their answering service took messages but couldn't qualify leads, explain the firm's experience, or schedule consultations. Potential clients would leave a message with Thompson, then immediately call another firm that actually answered.
The partners were taking turns being "on call" on weekends, but this led to burnout and inconsistent response quality. They needed a solution that could handle after-hours calls professionally without requiring attorney availability 24/7.
The Solution
Thompson Defense implemented ClaireAI to serve as their 24/7 criminal defense intake specialist. Claire answers every call instantly, asks about the charges, arrest circumstances, and timeline, then books consultations directly on attorney calendars.
For urgent matters like jail calls or active arrests, ClaireAI immediately texts the on-call attorney with case details. The AI can also collect bond information, explain the firm's DUI defense experience, and provide general guidance on next steps while maintaining appropriate legal disclaimers.
The MyCase integration means new leads appear instantly in the firm's case management system with full intake notes, charge details, and contact information. Attorneys wake up to qualified leads ready for follow-up.
"We signed three DUI cases our first weekend with ClaireAI. All three called after midnight on Saturday. Before Claire, those would have been voicemails we returned Monday morning to people who already hired someone else."
The Results
Within 6 months of implementing ClaireAI, Thompson Defense transformed their criminal defense intake operation:
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40% More DUI Cases
Dramatic increase in retained DUI clients from after-hours and weekend calls.
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$520K New Case Value
Additional revenue from cases that would have gone to voicemail and competitors.
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2-Second Response Time
Every call answered instantly, even at 3 AM on Saturday night.
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Zero Weekend On-Call
Partners no longer take turns being on-call. ClaireAI handles intake 24/7.
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4.2x ROI
Return on investment achieved within the first 90 days.
Conclusion
ClaireAI transformed Thompson Defense's ability to capture time-sensitive criminal defense leads. By providing instant, professional responses to every caller regardless of time, the firm now wins cases that previously went to faster-responding competitors.
The combination of 24/7 AI answering, urgent case alerts, and seamless CRM integration has made Thompson Defense the first firm to respond to most DUI arrests in the Denver metro area. Partners enjoy weekends off while ClaireAI qualifies leads and books consultations automatically.
