Answering Service for Immigration Attorneys. 24/7. Bilingual.
Tuesday, 11:47 PM. A mother calls—her son was picked up by ICE three hours ago. She's panicking, speaking Spanish, and has no idea what to do next. Your voicemail isn't going to help her. We will. ClaireAI answers immigration calls around the clock, in both languages, and captures every detail you need to take immediate action.
Call Answering Service for Immigration Attorneys
Immigration clients don't call when it's convenient for you. Visa deadlines approach at midnight. Deportation notices arrive on weekends. Family members get detained during dinner. These are crisis calls—high emotion, high stakes, and usually in Spanish. A voicemail greeting that says "leave a message and we'll call you back tomorrow" isn't going to cut it.
The firms that win immigration cases are the ones that pick up. Simple as that. When someone's freedom or family is on the line, they're not comparison shopping—they're going with whoever answers first and sounds like they understand the situation. ClaireAI gives you that advantage 24 hours a day, 7 days a week, in English and Spanish.
We built this specifically because immigration attorneys told us their existing options were terrible. Generic answering services don't know the difference between an H-1B and an EB-5. Human operators stumble over USCIS terminology. And bilingual support? Usually an extra charge—if it's available at all.
Immigration Law Firm Intake — What Makes It Different
Immigration intake isn't like personal injury intake or family law intake. The data points are completely different. We capture:
- Visa category and status — H-1B, L-1, F-1, B-1/B-2, EB-5, TN, whatever they're on (or trying to get on)
- Country of origin and current location — jurisdiction matters enormously
- I-94 arrival/departure information when relevant
- USCIS receipt numbers for pending applications
- Hearing dates and deadlines — immigration court, asylum interviews, USCIS appointments
- Detention facility information for removal defense cases
- Family relationship details for family-based petitions
A generic answering service would ask "what's your legal issue?" and write down "immigration." Useless. Our intake gives you everything you need to evaluate the case and respond intelligently—whether that's at 2 PM or 2 AM.
Bilingual Immigration Intake in English and Spanish
Most immigration callers prefer to explain their situation in Spanish. It's not that they can't speak English—it's that legal matters are stressful enough without trying to find the right words in a second language. When someone's describing why they fled their home country or what happened when ICE came to their door, they need to do it in the language where they can be most precise and most comfortable.
ClaireAI's bilingual capability isn't a translation layer or a "press 2 for Spanish" option. The AI detects language automatically and conducts the entire intake natively. Immigration-specific terminology flows naturally: asilo, deportación, visa de trabajo, tarjeta de residencia. Callers don't feel like they're talking to a robot fumbling through a phrasebook.
The notes that sync to your CRM? Those come through in English, with all the technical details organized so your team can review them instantly. No translation step required on your end.
How ClaireAI Works for Immigration Firms
Here's the flow, start to finish:
1. Call comes in. Any time, any day. Claire picks up instantly—no hold music, no "please wait while we connect you."
2. Language detection. Within two seconds, Claire identifies whether the caller is speaking English or Spanish and switches the entire conversation to match.
3. Immigration-specific intake. Not generic legal questions. Claire asks about visa status, current immigration situation, upcoming deadlines, family composition for family-based cases, detention status for removal defense. The questions adapt based on what type of case is emerging.
4. Urgency assessment. Is this someone whose spouse's H-4 visa expires in three months? Or is this a detained family member who needs bond hearing representation tomorrow? Claire distinguishes between "needs attention this week" and "needs attention right now."
5. Instant sync and alerts. Case details flow to your CRM (Clio, MyCase, Filevine) immediately. Urgent cases trigger SMS or email alerts to the attorney on call. By the time you're reviewing the intake, all the information is already organized and waiting.
Immigration Case Types We Handle
Family-Based Immigration
Spouse visas, parent/child petitions, sibling petitions. Claire captures relationship details, current status of both petitioner and beneficiary, and any previous immigration history.
Employment Visas
H-1B, L-1, O-1, TN, EB categories. We capture employer details, current visa status, transfer situations, and prevailing wage concerns.
Asylum & Refugee
Fear-based claims require sensitive handling. Claire is trained to gather country-of-origin information and persecution details without retraumatizing callers.
Deportation Defense
Removal proceedings, ICE detainers, bond hearings. Time-sensitive by definition. Claire captures detention facility, hearing dates, and criminal history if relevant.
DACA Renewals
Current DACA status, expiration date, any issues with previous renewals. Straightforward but deadline-critical.
Naturalization
Green card timeline, continuous residence, physical presence, any issues that might affect eligibility (arrests, tax problems, etc.).
Immigration Answering Service FAQ
Yes. Claire's immigration intake includes USCIS form numbers (I-130, I-485, I-765, etc.), visa categories (H-1B, L-1, EB-5, TN, and more), asylum terminology, and deportation defense concepts—in both English and Spanish. We worked with immigration attorneys to build these scripts specifically because generic services couldn't handle the complexity.
Family-based immigration (spouse, parent, child, sibling petitions), employment visas (H-1B, L-1, O-1, EB categories), asylum and refugee claims, deportation defense and removal proceedings, DACA renewals, naturalization applications, and general visa questions. The intake adapts based on what type of case the caller describes.
When a caller mentions detention, ICE, or imminent removal, Claire flags the case as urgent immediately. She collects detention facility name, A-number if known, and any upcoming hearing dates. The attorney on call gets an SMS alert within seconds—not the next morning when you check your inbox.
Included. Every ClaireAI plan includes full English and Spanish intake at no additional cost, starting at $650/month. We don't charge premiums for Spanish calls the way some answering services do. For immigration practices, bilingual isn't a feature—it's table stakes.