Overview
Martinez & Associates is a 12-attorney personal injury firm based in Miami, Florida. They specialize in motor vehicle accidents, slip and fall cases, and workplace injuries, serving clients across South Florida.
Before implementing ClaireAI, the firm struggled with a 40% voicemail rate after 6 PM—losing high-value MVA cases to competitors who answered first. Their receptionist couldn't keep up with call volume during peak hours, and after-hours leads went unanswered until the next morning.
The Challenge
Personal injury law is intensely competitive. When someone is injured in a car accident, they often call multiple firms within the first hour. The firm that answers first and provides immediate value typically wins the case.
Martinez & Associates was losing cases every week—not because of their legal skill, but because of timing. Voicemails from accident victims at 8 PM sat unanswered until 9 AM the next day. By then, the potential client had already retained a competitor.
The firm's receptionist was overwhelmed during business hours, leading to long hold times and missed calls. Staff spent 15+ hours per week on repetitive intake questions instead of case work.
The Solution
Martinez & Associates implemented ClaireAI to handle all inbound calls 24/7. The AI receptionist answers every call instantly, qualifies potential cases by asking about accident details, injuries, and liability, then books consultations directly on the attorneys' calendars.
The integration with Clio means intake data flows automatically into their CRM—no manual entry required. Conflict checks happen in real-time during the call, and urgent cases trigger immediate SMS alerts to the on-call attorney.
"ClaireAI handled 400 calls in our first weekend. Zero missed leads. It's like having the world's best intake coordinator who never sleeps, never takes breaks, and never has a bad day."
The Results
Within 90 days of implementing ClaireAI, Martinez & Associates saw transformative results across their intake operations:
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$380K Added Pipeline
New cases captured from after-hours and weekend calls that would have gone to voicemail.
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28% Increase in Retained Cases
More consultations booked means more opportunities to sign qualified clients.
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100% Call Answer Rate
Every call answered in under 2 seconds—no more voicemails, no more missed opportunities.
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15 Hours Saved Weekly
Staff time redirected from phone intake to higher-value case management work.
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3.5x ROI
Return on investment within the first 60 days of implementation.
Conclusion
The ClaireAI implementation transformed how Martinez & Associates captures and converts leads. By eliminating after-hours voicemails and providing instant, professional responses to every caller, the firm now captures high-value cases that competitors miss.
The combination of 24/7 AI answering, automatic conflict checking, and seamless CRM integration has made intake a competitive advantage rather than a bottleneck. Martinez & Associates continues to scale their practice knowing every call is answered professionally, regardless of time or day.
