What's Included
Text messaging adds powerful new capabilities to your ClaireAI setup:
- Automated post-call texts: Send a follow-up SMS immediately after intake calls
- Appointment reminders: Reduce no-shows with automated reminder texts
- Two-way messaging: Leads can respond to texts, which appear in your dashboard
- Custom templates: Create templates for different message types
Use Cases
Lead Confirmation
"Thanks for calling Smith Law! We received your inquiry and will call you back within 5 minutes."
Appointment Reminders
"Reminder: Your consultation with Attorney Johnson is tomorrow at 2pm. Reply YES to confirm."
After-Hours Response
"Thanks for reaching out! Our office opens at 9am EST. We'll call you first thing tomorrow."
Document Requests
"Please bring ID and insurance docs to your appointment. Reply to this number with questions."
How to Enable
- Contact your account manager to activate SMS for your account
- Choose your text message templates (we provide defaults or you can customize)
- Set trigger conditions (after every call, after hours only, specific practice areas, etc.)
- Test with a few calls before full rollout
Pricing
Text messaging is included at no additional cost for Growth and Enterprise plans. Starter plan clients can add SMS for $50/month with 500 messages included.
Compliance note: All SMS messages include opt-out language ("Reply STOP to unsubscribe") as required by carrier regulations. ClaireAI handles opt-out management automatically.
Ready to Enable SMS?
Contact your account manager to add text messaging to your account.
Enable Text Messaging